Mobile County Communications District (911) Earns National Accreditation
Posted on: Feb 25th, 2026 | AnnouncementsFeatured NewsPress Releases
MOBILE COUNTY, Ala. — The Mobile County Communications District (MCCD 911) was formally recognized by the Mobile County Commission at its regular meeting on Feb. 25, 2026 for earning national accreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA), reflecting the District’s commitment to nationally accepted best practices and professional excellence in emergency communications.
CALEA accreditation is a voluntary, multi-year process that requires agencies to meet rigorous standards governing policies, procedures, training, operations, and accountability. The designation affirms that Mobile County’s 911 system meets benchmarks used by leading public safety agencies across the country.
“This accreditation matters because it affects the very first moment someone in Mobile County reaches out for help,” said Mobile County Commission President Merceria Ludgood. “When residents dial 911, they should have confidence that their call is handled by a system that is prepared, professional, and held to the highest standards.”
With MCCD 911 achieving CALEA accreditation and the Mobile County Emergency Management Agency recently earning accreditation through the Emergency Management Accreditation Program (EMAP), Mobile County is the only county in Alabama with both nationally accredited emergency communications and emergency management agencies. No other 911 district in Alabama has obtained CALEA certification.
The MCCD accreditation process included a comprehensive self-assessment, detailed policy review, and independent evaluation by trained public safety assessors. The standards emphasize clear authority, consistent performance, risk reduction, and continuous improvement. It is an organizational-level accreditation, but it requires certain employees to hold and maintain APCO/NENA nationally recognized certifications.
“Our communications officers are often the first point of contact in an emergency, and their professionalism sets the tone for the entire response,” said Mobile County Communications District Director Robert Jackson. “This accreditation recognizes the discipline, training, and care our team brings to every call, every shift, every day.”
The Mobile County Communications District serves as the primary public safety answering point for Mobile County, providing 24/7 emergency call-taking and providing communications infrastructure to support agency dispatch services across more than 1,200 square miles. The district works closely with local law enforcement, fire departments, EMS, and other first responders to provide communications equipment such as the countywide P25 radio system, the countywide unified CAD (Computer Aided Dispatch) system, radios for field use, and MDT laptop computers for use in response vehicles.
“National accreditation of both emergency communications and emergency management shows that Mobile County holds its public safety systems to the highest professional standards, not just in one area, but across the system,” Ludgood said.
For more information about the Mobile County Communications District (911), visit www.mccd911.com.